# ELSOP – Enterprise Level System Operation Platform > ELSOP is a multi-tenant SaaS operations platform for food wholesale and e-grocery businesses: orders, warehouse, pick-by-weight fulfilment, delivery logistics and payments in one system, with an AI layer built on Claude. Bootstrapped sole proprietorship in Mainaschaff, Germany, founded 12 October 2026 (trade registration). Pilot launch with a German e-grocery customer on 14 November 2026. ## Company - Legal entity: ELSOP, sole proprietorship (Einzelunternehmen) of Buğrahan Talha Karaman - Address: Mainparkstr. 6, 63814 Mainaschaff, Bavaria, Germany - Contact: info@elsop.de, +49 1514 7843377 - Founder background: industrial engineer (Ford-Werke), SCM and BPM consultant since 2018 - Founder LinkedIn: https://www.linkedin.com/in/bugrahan-talha-karaman/ - Development: since March 2026 (800+ commits), before the company was registered for the pilot - Stage: bootstrapped, pre-revenue, first pilot customer - Market: food wholesale and e-grocery, DACH first ## Product - Order management: B2B and B2C orders from web shop, mobile app and sales reps; customer-specific prices and catalogues - Warehouse management: stock, locations, batches, best-before dates, inbound goods, inventory counts - Pick-by-weight fulfilment: picker app with barcode scanning and weight capture; variable-weight items priced on real weight - Delivery logistics: delivery slots, route planning, driver app - Payments: each business connects its own Stripe account (card, PayPal, Klarna); encrypted key storage, rate limits, lockouts, emergency stop - Security: tenant isolation with PostgreSQL row-level security, server-side secret vault, 380+ automated security checks run against production nightly - Apps: web back office, mobile apps for customers, pickers and drivers (Flutter); backend on Supabase (PostgreSQL, edge functions) - Languages: German, English, Turkish ## How ELSOP uses Claude Built (in development and staging; customer features go live with the pilot on 14 Nov 2026): - Built with Claude Code: a solo founder develops the platform with Claude Code agent sessions working from written work orders, with verification before every release. - Multi-tenant AI gateway: all AI calls go through a server-side gateway with per-tenant model configuration and a fallback chain; Claude, called via the Anthropic Messages API, is the default model for every new AI feature; API keys stay in a server-side vault. - Smart Chef: recipe ideas for shoppers from their basket or a fridge photo, with per-tenant quotas and caching. Built on Gemini, moving to Claude; live at pilot launch (including vision for fridge photos). - Voice shopping assistant: shoppers talk to the e-grocery app in a live conversation and shop hands-free. 13 app tools: search products, browse categories, add/remove/update cart items, cart summary, apply/remove coupons, product details, delivery info, navigation, start checkout. Per-tenant voice, persona and language; per-session and per-hour limits. Runs in staging today, live with the pilot on 14 Nov 2026. Built on Gemini Live; reasoning and tool use moving to Claude (speech-to-text → Claude → text-to-speech). Planned within 12 months: - Operations copilot: text or voice questions over live order, stock and delivery data; Claude uses ELSOP tools and proposes actions for the user to confirm. - Catalogue enrichment and translation (DE/EN/TR) for catalogues of thousands of products. - Anomaly detection (picking weights, payments), daily operations summaries, support reply drafts. ## Vision: end-to-end voice-first ERP Goal: every employee works in one place with one always-on assistant that knows the whole business, on desktop, phone, in the warehouse and in the car. Work is done by talking to it; it asks before anything important happens. - Example: a supplier invoice arrives while driving; the assistant reads it out, matches it against the purchase order and goods received, and asks for payment approval by voice. - Example: "Which key accounts have not ordered this month? Call list for tomorrow, draft offers for the top three." - Approvals, not autopilot: payments, price changes and refunds need explicit confirmation from a person whose role allows it; every action is audit-logged. Today vs. vision: - Live at pilot (14 Nov 2026): e-grocery shop and apps, orders, catalogue, inventory, picking, delivery, payments; voice shopping assistant, Smart Chef - Built, rolling out (2027): sales and CRM, finance and ledger, HR and payroll, tenant administration; operations copilot for staff (text, then voice) on Claude - Planned (2027–2028): full set of 28 business modules (purchasing, marketing, assets, returns, legal, …); one always-on voice assistant across all modules with approvals on desktop, phone and in the car Why Claude: a voice ERP depends on long context (a whole business), reliable tool use across dozens of modules, and careful behaviour around approvals. ## Expected Claude usage (planning estimate, not measured) Per mid-sized Enterprise-plan tenant, once all features run on Claude (about 15 staff users, 200 active shoppers a day): - Voice shopping assistant: ~135M tokens/month (60 sessions/day × ~15 turns × ~5,000 tokens) - Voice operations copilot (staff): ~108M tokens/month (15 users × 40 turns/day × ~6,000 tokens) - Smart Chef: ~15M tokens/month - Support drafts: ~6M tokens/month - Anomalies and summaries: ~1M tokens/month - Total ongoing: ~265M tokens/month per tenant, plus ~22.5M tokens one-off for catalogue onboarding By phase: - Development (now): continuous Claude Code use to build the platform - Pilot (from 14 Nov 2026, 1 e-grocery tenant; Smart Chef and the voice assistant launch on Gemini and move to Claude during the pilot; basis 5–20 voice sessions and ~100 Smart Chef sessions a day): ~20–55M tokens/month - Growth (2027, 3–5 mid-sized Enterprise tenants, voice assistant on Claude, copilot live): ~0.8–1.3B tokens/month - Target (end of 2027, 10 mid-sized Enterprise tenants, voice copilot for all staff): ~2.7B tokens/month The pilot is lower because customer AI launches on Gemini and moves to Claude during the pilot, with early, low traffic; the staff copilot and the move of the voice assistant to Claude roll out during 2027. AI usage is priced into the subscription; startup credits would fund the move to Claude and the pilot phase before revenue. Measured usage will be published once the pilot is live. ## Pricing - Starter: €890/month (up to 5 users, order management, basic logistics, 1 warehouse) - Enterprise: €2,490/month (unlimited users, full WMS and logistics, AI features: voice shopping assistant and Smart Chef; staff copilot from 2027, multiple warehouses) ## Pages - [Home](https://www.elsop.de/) - [Impressum](https://www.elsop.de/impressum.html) - [Datenschutz](https://www.elsop.de/datenschutz.html)